Refund and Returns Policy
At Lilou & Co., we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied, we are happy to help you with returns or refunds. Please read our policy below for more details.
Returns:
- You can return items within 30 days of receiving your order.
- Items must be unused, unworn, and in the same condition as when you received them, including original packaging.
- To initiate a return, please contact our customer service team at [email address or phone number]. You will be provided with return instructions and a return authorization (RA) number.
- Customers are responsible for the cost of return shipping unless the product is defective or incorrect.
Refunds:
- Refunds will be processed once the returned item is received and inspected. This process may take up to 7-10 business days.
- Refunds will be issued to the original payment method.
- Please note that shipping fees are non-refundable.
Exchanges:
- We offer exchanges for items that are defective, damaged, or incorrectly shipped. If you'd like to exchange an item, please contact us within 7 days of receiving your order to discuss the available options.
Non-Refundable Items:
- Certain items may be non-returnable, including personalized or final sale products. Please check the product description for return eligibility.
Damaged or Defective Items:
- If your order arrives damaged or defective, please contact us within 48 hours of receipt. We will either send a replacement or process a full refund, depending on your preference and availability of the item.
